Followed Through With Their Promise
“Our Senior Community was vandalized and 24 car windows were crashed in so a thief could gain access to unlock our car doors and steal whatever they wanted. Most of our Seniors are on a limited income therefore to be able to afford car insurance, they take the $500 deductable to lower their monthly premiums. Lee & Cates Glass was called in by one of the Residents and our problem explained. They not only did the Resident’s glass for his car window but also around 6 representatives also came, which we dubbed The Red Shirt Guys! They offered their services to each of the Residents at a large discount and promised to have the windows in each of the 24 cars that same day, and they followed through with their promise! They even dealt with each insurance company for us so we didn’t have to do that either!” – Faye Lambert
Almost Effortless on My Part
“Dealing with Lee & Cates for my windshield replacement could not have gone smoother!……The job was scheduled very quickly & The worker came right to my work parking lot. He was right on time & had the job completed in an hour. I was worried this crack in my windshield would become a long hassle but it was painless & almost effortless on my part. Thank your company for a job very well done & I could not be more satisfied!” – Christina Greeneltch
Did an Outstanding Job
My insurance company recommended and sent Safelife Auto Glass to come out and repair my chipped windshield. After making the small chip a huge crack across my entire windshield, they told me it would be 9 days until they could replace it. Enter Lee & Cates glass!!! They were at my office 2 days later and did an outstanding job with the replacement. Their technician was very professional and did an outstanding job!!! They even took care of the insurance side of the deal with regards to getting payment from my insurance company. They were phenomenal!!! – Josh Goodman
I Will Not Call Anyone Else
Every engagement that I have had with Lee & Cates St Augustine has been top-notch. The quality, prompt and courteous service are outstanding. And I am not talking one or two projects, I am talking as many as a dozen (and counting) glass related projects around the house. I will not call anyone else. – Nick English | St. Augustine.
I Could Not Have Asked for Better Service
“The service provider (at the Lee & Cates – Mandarin, Jacksonville location) that fixed the glass was very polite and professional. The provider was at my work location on time. I could not have asked for better service. Also, the customer service on the phone was excellent from the original call to the call when I changed my original appointment. The entire experience could not have been better or easier.” – A satisfied customer | Mandarin, Jacksonville
Amazing Service From Start to Finish
“Amazing service from start to finish. Andy called me almost immediately after I submitted my online inquiry. I was lucky to even get a call back from other companies from the initial inquiry so this goes a long way with me. He even followed up after the quote to make sure all my questions were answered. The technician was very friendly and efficient. The work quality was great and I couldn’t ask for anything more. Lee & Cates has earned my business for future projects.” – Justin M. | St. Augustine, FL
Excellent Service and Great Results!
“I have had [the Jacksonville – Regency] Lee & Cates replace the front glass on several of my cars, from my classic GTO restoration to my current Jeep Wrangler, and I have always had excellent service and great results!”
Professionalism and Attention to Detail
“Lee & Cates team: Just wanted to extend an extra ‘Thank you’ to Bill Love and your team for the exceptional service we received with replacing out car windshield. From scheduling to the actual replacement – you provided the highest quality service and made it fast and easy for us. We were extremely impressed with Bill’s professionalism and attention to detail. Thank you for your service and we look forward to continuing our business with Lee & Cates in the future!” – Rodney & Christine G.
Great Customer Service
“I wanted to take the time to write and inform you of the great customer service I received from your employee, Andy. His assistance with repairing my leaky windshield was outstanding. His demeanor and can-do attitude is a definite reason that I will do business at your location and refer all I know to do the same.” -S.R. B. | St. Augustine, FL
“We recently purchased a glass shower door from your Lem Turner location. The service and care that we received from Brad, Alan, and Tommie were outstanding. We would highly recommend that location. It was so refreshing to be treated in the manner that they treated us.” – Debbie H. | Jacksonville